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Thanks for shopping at Babies Store…!!If you are not entirely satisfied with your purchase, we’re here to help. Just contact us within 7 days of the receipt of your order and we can give you a refund or exchange depending on the circumstances. While we hope it doesn’tcome to that, we’ll make it as painless for you.We will be happy to exchange or refund your money as long as the product is returned with the following criteriaMust be returned in the original packaging before use.Your item needs to have the receipt or proof of purchase.Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved. We will initiate a refund to your desire platform.You will be responsible for paying for your own shipping cost for returning your item. Shipping costs paid by us initially on delivering your order or paid by the customer while returning the item to our location are non-refundable and we are not liable to collect orders from your doorstep in any of the circumstances.If the items have been purchased in sale or the price other than the regular price, in such condition items in sale can be exchanged but cannot be refunded.(Note : Customer will bear the exchange charges on his/her own for both sides)For Sale Items : In case there is a fault only partial refund will be granted depending on the size of the fault , in such cases decision taken by The Babies Store on amount of the refund shall be deemed as final.Gift Sets(Boxes) are non-exchangeable & non-refundable.Care/Bath Kits are non-exchangeable & non-refundable.Feeding items are non-exchangeable & non-refundable due to Hygiene Issues.If you have any questions on how to return your item u may contact us at +923430002855.Our Business Address is as follow :The Babies StoreOffice 1-4 . Ground Floor . Crystal Heights Back Side of Fryday Restaurant , Block D , Soan GardensIslamabad